First National Best Practice – introduced in 1998 - is a real estate office procedures system used extensively throughout the First National Real Estate Network. It provides consumers with certainty that business adheres to a superior standard of real estate practice, accredited by First National to an internationally recognised standard. Phillips Nicholson First National has been accredited since 2001.
Put simply, Best Practice consists of a series of step-by-step procedures that outline the best known methods of executing all day-to-day tasks in a quality real estate business.
First National is in the unique position of being the first real estate company to implement this system – Best Practice Quality Assurance.
Why is it unique? It is aligned to an International Standard for Quality Service, a set of standards known as ISO 9000. Successful, reputable businesses around the world have adopted the ISO 9000 standards.
What does Best Practice mean to you?
This quality driven network will lift customer service standards to greater heights, assuring all First National Real Estate customers a recognisably constant level of service and excellent results. We will ensure tat our customers receive:
- The highest possible price for your property in the prevailing market conditions.
- Professional personal service from a qualified, trained team.
- Effective and informative communication.
- The benefits of a business relationship with an established, reputable company.
Your guarantee of superior customer service
Everybody gives guarantees, but what do they really mean? In some cases, very little!
That’s where First National Real Estate is different – our commitment is always to provide the highest standards of customer service to our clients.
To attain and delver the above standards, First National has implemented a Best Practice Quality Assurance System leaving nothing to chance.
Only by establishing a standard can we guarantee to meet and exceed your expectations –whether it is the management of sale of a residential, rural or commercial property.
Should a problem arise, it will be corrected quickly to everyone’s satisfaction. Best Practice Quality Assurance has the capacity to identify potential problems and develop solutions before they occur.
When dealing with First National Real Estate you can be confident you are dealing with a company that not only has a proven commitment to superior customer service but a Best Practice Quality Assurance system that is driven by continuous process of improvement.
To maintain our leadership role, First National Real Estate promotes Best Practice Quality Assurance to ensure the network is recognised as a leader in the Australian real estate industry.
